Shipping Policy

 

Once an order has shipped, you will receive an email with the tracking number(s) of your package(s). To track a UPS shipment, visit https://www.ups.com/track?loc=en_US&requester=ST/

Heavier items will ship via freight carrier. Once material has shipped, you will receive an email with the tracking number(s) of your package(s). Your email will contain an estimated delivery date.

 

All Delivery Options

  • UPS Ground
  • UPS Next Day Air (Delivery following business day — delivery time displayed at checkout)
  • UPS Next Day Air Early AM (Commercial Only, delivery by 8AM)
  • UPS Next Day Air Saver (Delivery by end of following business day)
  • UPS 2nd Day Air (Delivery by end of 2nd business day)
  • UPS 2nd Day Air AM (Commercial Only, delivery by 10:30AM of 2nd business day)
  • UPS 3 Day Select

 

Expedited Orders

Orders placed for in-stock items with expedited shipping (3 Day Select, 2nd Day Air, Next Day Air) before 3 p.m. EST will be shipped the day they are placed. Expedited orders placed after 3 p.m. EST will be shipped the following business day.

 

Inventory and Lead Times

Inventory and lead time messages are updated daily to maintain accuracy and are subject to change as orders are processed throughout the day. If your order contains both in stock and out-of-stock items, those available will ship first. When the remainder of the order comes in, it will ship separately. This does not affect shipping costs.

 

Shipping Information Entry

UPS does not ship to PO Boxes. All addresses should include a street address, city, state, and postal code. If special instructions are necessary, please note them on the checkout page.

Customers are responsible for entering the correct shipping information; this includes matching the address with the correct postal code as entered in the checkout process. If UPS cannot find the shipping destination due to customer error in entering the address, the shipping costs associated with returning the package to American Copper and Brass and re-shipping the package to its correct address will be the responsibility of the customer. If after the package returns to American Copper and Brass, a customer decides not to re-ship, the order will be subject to standard return policies, including restocking fees.

 

Returns

Returns are eligible for return within one (1) year of receipt of the product. There will be no restocking fee if your return is set up within 90 days of receiving the product. After 90 days, a restocking fee will be applied to the return. Please call or email our Customer Service Team at acbweb@acandb.com or 800.624.8296 to set up the return for you. All items must be returned in their original packaging.

 

Cancellations

Orders can be cancelled by following the link provided in your confirmation email or by phone at 800.624.8296. Orders can only be cancelled before they have shipped. If you wish to cancel an order that has already shipped, you will need to set up a return and send the material. You can set up your return by calling customer service at 800.624.8296 or via email at acbweb@acandb.com. The customer is responsible for the initial shipping charges for the order and the shipping charges associated with the return.

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