Orders are eligible for return within ninety (90) days of receiving your shipment. There will be no restocking fee if your return is set up within thirty (30) days of receiving the product. After thirty (30) days, a restocking fee of 15% will be applied to the return. After ninety (90) days and up to one (1) year, a restocking fee of 25% will be applied to your return. No returns for credit will be accepted after one (1) year. Please call or email your return request to our Customer Service Team at 800.624.8296 or sales@acandb.com to get the process moving. All items being returned must be in resalable condition, as well as in their original packaging.
Unless you receive defective or wrong product, all return freight must be prepaid. No COD’s will be accepted.
Buyers shall examine all goods upon receipt and prior to installation. All claims for damage, shortage, and errors in shipment or improper delivery must be made to American Copper & Brass in writing within five (5) business days of delivery, after which date the Buyer will be deemed to have accepted the goods and will have no right to reject the goods or to revoke acceptance. Please call or email our Customer Service Team at 800.624.8296 or sales@acandb.com to submit your claim.
Buyers must make any claims for billing errors or adjustments to American Copper & Brass in writing within ten (10) business days from the invoice date. Claims not received in writing within such period of time will be waived by Buyer. Please call our email our Customer Service Team at 800.624.8296 or sales@acandb.com to submit your claim.
If a refund is due, we are usually able to process this within 72 hours of confirming receipt of the returned product(s).
UNUSED CUSTOMER CREDITS
Any and all credits, including but not limited to: a) product return credits, b) overpayment credits, c) volume rebate credits, and/or d) sales incentive credits, etc. issued to a customer’s account will deemed to be unused and dormant after 120 days of issuance of the credit. After 120 days, any and all unused or unclaimed customer account credits, will be nullified and become property of American Copper & Brass, LLC.
Items Damaged in Shipping:
UPS - Shipping damages must be reported to us within two (2) days from the delivery date. If an item was damaged in shipping, then we file a claim with UPS. UPS takes (three) 3 days to review our claim and, at the end of (three) 3 days, if they accept the claim, they will pick up the item and deliver it back to us. When the package arrives back to us, we will give you a refund. This may take seven to fourteen (7-14) days.
If you receive a package that was short or damaged, which was delivered by a truck freight company, you must sign for it that way. Sign the bill of lading as short or damaged; please specify the quantity, item, item description and type of damage. Please make sure that the driver acknowledges the situation in writing on the bill of lading or American Copper & Brass, LLC cannot proceed in helping you with a claim on the product. The truck freight carriers are very specific on this matter.
For a tutorial video, please visit https://www.youtube.com/watch?v=3aUA6105ZmA